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Course Title:

Course ID:

130524 0101 1650ESH

Course Dates :

13/May/2024

 To

17/May/2024

Course Duration :

5

Course Location:

London

United Kingdom

Course Fees GBP £ :

Primary Price

£4,555.99

VAT may vary depending on the country where the course or workshop is held

Course Fees USD $:

Advisory Price

$5,829.37

VAT may vary depending on the country where the course or workshop is held

Course Category:

Professional and CPD Training Programs

Project Management, Conflict Management

Course Certified By:

* Professional Training and CPD Programs
Leading to : Executive Diploma Certificate
Leading to : Executive Mini Masters Certificate
Leading to : Executive Masters Certificate

* ESHub CPD
* LondonUni - Executive Management Training
* Others

United Kingdom

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

Course Information

Introduction

In these highly interactive workshops (1 and 2), the focus will be on the project manager and the project environment to understand the causes of disputes and how to manage these disputes through the use of negotiation and mediation.
We will consider the building blocks that create disputes and those that assist in or detract from their resolution.
You will be invited to engage in reflection, conversation, and exercises as disputes are studied and models for addressing them are considered.
Significant time will be given to skill building for effective speaking and effective listening and understanding conflict modes.
You will also build negotiation and mediation skills, and then move beyond skills to a strategic awareness of the choices negotiators and mediators make in facilitating dispute resolution.
You will examine in detail the elements of interest-based negotiation and mediation, while maintaining relationships.
The inter-university Program on Negotiation at Harvard Law School model will be the primary focus.
This interest-based approach believes that every negotiation involves the creation and claiming of value and that every negotiation ought to focus on interests, not positions

Objectives

By the end of this course practitioners shall learn to:
• Understand the life cycle of a dispute
• Explore the role of culture and emotions in the development and resolution of disputes
• Communicate successfully, listen and speak effectively
• Prepare effectively for negotiation
• Enhance your own negotiating position while building a strong business relationship
• Structure a mediation process
• Uncover your interests and those of the other side develop interest-based, collaborative solutions while building trust
• Use the core skills of a mediator to help parties reach agreement
• Respond when the parties are not willing to move to agreement and when there is power imbalances.

Who Should Attend?

This course will be of benefit to
• Project Managers,
• Contract Managers,
• Civil Engineers,
• Construction Managers,
• Contractors,
• Subcontractors,
• Site Engineers,
• Project Control Engineers,
• Senior Management,
• Architects,
• Lawyers,
• Legal Advisors,
• Loss Adjusters,
• Registered Arbitrators and Insurance Consultants,
and
• Design Consultants.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

Week 1

Day One
• Distinguishing Between Conflicts and Disputes,
o Sources of Conflict
o Making Sense of our Conflict Experiences
o The Evolution of Conflict
o Its Growth
o Climax and the Long Journey to Resolution
o Becoming Involved
o Effective Listening and Speaking
o Models of Conflict Resolution
o Role Play

Day Two
• Personality Styles
o Responding to Emotions
o The Role of Culture and Emotions in Conflict
o Group Disputes
o Conflict Norms and Group Behaviour
o The Five Conflict-Handling Modes or Styles
o Competing (Directing)
o Collaborating (Cooperating)
o Compromising
o Accommodating (Harmonizing)
o Avoiding
o Role Play

Day Three
• Defining and Understanding Interests
o Dealing with Rights and Power
o Moving from Positions to Interests
o Key Elements of a Negotiation
o Distributive vs. Integrative (Interest-Based) Negotiation
o Structuring a Negotiation
o Key Communication Skills
o Four Essential Rules of Negotiation
o Working with BATNA’s (Best Alternative To a Negotiated Agreement)
o Dealing with Positional People and Dirty Tricks
o Role Play

Day Four
• Building Collaboration
o The Impact of Litigation on the Development of Disputes
o The Options for Resolving Disputes
o Knowledge
o Skills and Attitudes Needed by Mediators
o Structuring a Mediation
o Mediation Process Overview
o Role Play.

Day Five
• The Five Tasks in Mediation
o Building the Process
o Pre-Mediation Steps and Initial Process of the Mediation Meeting
o Sharing Perspectives
o Finding Out What Happened
o Developing Clarity
o Where are We
o and What It Means
o Developing Options
o What is Important
o Making Decisions
o What Do You Want To Do.
o Caucusing
o Anticipating and Resolving Impasses and Power Imbalances
o Mediator Ethics
o Role Play
• Conclusion

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.